Refunds, Returns & Warranty

Returns

Unwanted items can be returned within 28 days of receipt. Items must be:

  • Unused and unopened
  • In original packaging
  • In resellable condition

Customers are responsible for return shipping costs on unwanted items.
Where an item is confirmed to be faulty, return shipping costs may be covered..

Faulty Items

If you receive a faulty item, you are entitled to a return in line with your statutory rights.
If an item arrives damaged, please refuse delivery where possible.

1 Year Warranty Policy

All eligible devices sold by Console Repairs Ireland include a 12-month warranty from the date of purchase, covering hardware faults under normal use.

What is Covered

This warranty covers:

  • Hardware faults that develop under normal use
  • Issues that were not present or disclosed at the time of sale
  • Failures related to internal components (e.g. power, display, controls)

Where a fault is confirmed, we will offer:

  • Repair, replacement, or refund (at our discretion)

What is Not Covered

This warranty does not cover:

  • Accidental or physical damage (drops, impact, crushed items)
  • Liquid or moisture damage
  • Misuse, neglect, or improper use
  • General wear and tear (e.g. cosmetic wear, battery degradation)
  • Damage caused by third-party repairs or tampering
  • Software-related issues or user-installed modifications

Modifications & Upgrades

Where a device includes hardware upgrades (such as Hall Effect analogue sticks):

  • The warranty applies only to the upgraded components where stated
  • Lifetime warranties (e.g. drift warranty) apply only to the specific upgraded parts
  • Standard device warranty does not extend to unrelated components

Warranty Claims

To make a warranty claim:

  • Provide a clear description of the issue
  • Return the item for inspection if required

If the issue is confirmed as a warranty fault, we will proceed with repair or replacement.

Shipping & Returns (Warranty)

  • Customers may be required to return the item for inspection
  • If a fault is confirmed, return shipping costs may be covered
  • If no fault is found, or the issue is not covered, return shipping costs remain the responsibility of the customer

Important Notes

  • Warranty applies only to the original purchaser and is non-transferable
  • Warranty period begins from the date of purchase
  • We reserve the right to refuse warranty claims where terms are not met

Statutory Rights

This warranty is provided in addition to your consumer rights under Irish and EU law, which are not affected.

Repair Warranty Policy

All repairs carried out by Console Repairs Ireland include a minimum 12-month warranty on most repairs, covering the original fault.

All quotes are provided based on initial information and are subject to inspection upon receipt of the device.

What is Covered

This warranty covers:

  • The specific issue that was originally repaired
  • Faults directly related to parts replaced or work carried out
  • Recurring issues of the same nature within the warranty period

Where a fault is confirmed, we will repair the issue free of charge.

What is Not Covered

This warranty does not cover:

  • New or unrelated faults
  • Accidental or physical damage after repair
  • Liquid or moisture damage
  • Misuse or improper use
  • General wear and tear
  • Software issues or user-installed modifications
  • Devices that have been opened or repaired by a third party after our service

Important Information

  • Warranty applies only to the original repair carried out
  • Warranty period begins from the date of repair
  • Some repair types may have different warranty periods depending on the work carried out

Warranty Claims

To make a claim:

  • Contact us with details of the issue
  • Return the device for inspection if required

If the issue is confirmed as covered, we will proceed with repair.

Shipping & Returns (Repairs)

  • Customers may be required to return the device for inspection
  • If the issue is confirmed as a warranty fault, return shipping costs may be covered
  • If the issue is not covered, return shipping costs remain the responsibility of the customer

Collections

Where a collection service is used:

  • Collection fees are non-refundable once booked or attempted
  • Devices must be securely packaged
  • We are not responsible for damage caused by insufficient packaging

Statutory Rights

This warranty is provided in addition to your rights under Irish and EU consumer law.

Contact

For repair warranty queries:
info@consolerepairs.ie